Privacy Policy
Langdon Hall understand the importance of protecting your personal information. In keeping with that objective, our goal is to treat the personal information you provide us with the utmost respect.
We have developed this Privacy Policy to outline our guidelines for the collection and use of personal information by Langdon Hall Country House Hotel & Spa (herein after referred to as the “Hotel”).
ACCESS OUR PRIVACY POLICY
The Hotel Privacy Policy is available to you here online as well as in print at the Hotel Reception Desk and Spa Reception desk.
PURPOSE FOR THE COLLECTION OF PERSONAL INFORMATION
The Hotel collects your personal information to provide you with:
- Services: process your hotel reservations, bookings, and restaurant or banquets rooms
- Products: your purchase and delivery of gift certificates and other products.
- Promotional Information: inform you of Hotel promotions, services and products.
- Marketing Data: information used to understand your preferences and assist with future marketing and advertising of the Hotel.
WHAT PERSONAL INFORMATION IS COLLECTED
Your personal information consists of your:
- Name
- Residential and or business address
- Residential and or business telephone number email address
- Credit card information
- Personal preferences i.e. accommodation, dates of travel
WHEN IS INFORMATION COLLECTED
Personal information is collected when your:
- Hotel room, spa and/or restaurant reservations are made
- Banquets function inquiries and bookings are made
- Hotel folio, restaurant, spa and/or banquets receipts are processed
- Online subscription or email inquiries for information are processed
- Completed hotel forms i.e. comment card, refund form, etc are processed
HOW IS THE INFORMATION COLLECTED
Hotel Reservations – Telephone/Online
Hotel reservations require that you provide your personal information. i.e. name, address, accommodation dates and preferences as well as credit card information. In the event you decline to provide your personal information, regrettably your reservation will not be processed.
Hotel reservations may be handled either directly with the Hotel or online. Hotel reservations made online using the Hotel web site are communicated to the Hotel via a third party service. Hotel reservations can also be made on the Web using third party web sites, which the Hotel may or may not have a relationship with.
Hotel Reservations that are made directly with the hotel will receive a confirmation number. Should you require a copy of your reservation details, this can be mailed, faxed or emailed to you. In the event you require this information at sometime after you have made your original reservation, you will be required to provide either your confirmation number of your name, address and reservation date as confirmation prior to the reservation details being released.
We encourage you to read the privacy policies of those other third party sites to learn how they collect and use information. The Hotel has no responsibility or liability for or control over those other web sites or internet resources or their collection, use and disclosure of your personal information for which we have no relationship.
Room Registration Card/Guest Folio
At the time of your registration your personal information is required on the guest registration card. Similarly, the guest folio also displays the record of Hotel charges incurred by you during your stay.
Banquet Function Contract and Invoice
Your personal information is recorded on the banquet function contract and subsequent invoice that is generated.
Comment Cards
Comment cards are distributed primarily in the Hotel rooms/suites and the restaurant and are completed by you on a voluntary basis. Data surveyed will be used as a means of operational feedback. Furthermore, you also have the option of being added to the Hotel’s mailing list by providing your address on the comment card.
Promotions
From time to time, we may run promotions. Your participation will be on a voluntary basis only. As such, you may be asked for contact information as well as your preferences pertaining to the promotion.
The Hotel Website
The Hotel website may contain links to other web sites or Internet resources. When you click on one of those links they are moving from the Hotel web site to another web site or Internet resource. The Hotel has no responsibility or liability for or control over those other web sites or Internet resources or their collection, use and disclosure of the guest’s personal information. We encourage you to read the privacy policies of those other sites to learn how they collect and use information.
A cookie is a small piece of information that is sent to a user’s computer browser from a web server and stored on the user’s computer hard drive. Like most major websites, we use cookies to better understand how the Hotel site is used and to improve the performance of the Hotel web site for our users. Our users remain anonymous.
THIRD PARTIES
The Hotel does not give, rent or sell lists from our databases. Furthermore, the Hotel does not give or sell information from our website regarding our website traffic pattern.
We are responsible for your personal information in our possession or custody, including information that has been transferred to third parties for processing. We use contractual and other means to ensure that third parties to whom we disclose your personal information for processing, provide us with a comparable level of protection with respect to personal information in their possession or control.
STORAGE OF INFORMATION
Your personal information may be stored electronically on the Hotel’s computer servers or their party servers, and/or in hard copy.
LEGAL OBLIGATIONS
The Hotel may disclose your personal information as permitted or required to by law. This may involve the following scenarios:
- Respond to a government institution or other person or entity that has asserted its lawful authority to obtain the information.
- Comply with a subpoena or warrant or an order made by a court person or entity with jurisdiction to compel the production of information.
- Comply with court rules regarding the production of records and information.
- Delivery to our legal counsel.
- In the event we have grounds to believe the information could be useful in the investigation of unlawful activity.
CONSENT
You will always be asked to give your consent to use your personal information to be advised of promotions, services, and/or products that may be of interest to you. You always have the opportunity to withdraw your consent for this purpose.
In other cases, the consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only make a room reservation or book a function room for an event if you have provided us with your personal information.
VIEWING OF PERSONAL INFORMATION
You can also ask to review any of your personal information that the Hotel has retained and inquire how it has been used by contacting the Privacy Manager. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity (see below), you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the personal information and to have it amended as appropriate. There is no charge for this service however the Hotel reserves the right to apply a service charge, when it deems appropriate, not to exceed $25.00 per request.
GENERAL INQUIRY
In the event you request to view your personal information specifically from a Guest Folio, Banquet Function Contract, and/or restaurant charge, this can be done by contacting the specific department i.e. Catering, Accounting, etc. Prior to any information being released, you will be required to complete a “Request For Information” form which must be submitted in writing by mail, fax or in person.
CORRECTION OF PERSONAL INFORMATION
Should you wish to correct your personal information, you can do so by contacting the specific Hotel department i.e. Catering, Guest Services. Otherwise you may also contact the Privacy Manager.
REMOVAL OF PERSONAL INFORMATION
You can requests that we remove your information from our records. Subject to our requirements for continued retention of your information, for billing and the retention of accounting records as required by Federal/Provincial laws, we will make every reasonable effort to honour your request. Furthermore, we dispose of your information when it is no longer needed.
QUESTIONS, CONCERNS OR COMPLAINTS
In the event you have questions, concerns and/or complaints about the Privacy Policies stated herein, you can contact the Privacy Manager. The Privacy Manager will respond to your request or investigate your concern typically on or before ten (10) working days.
Email: bpfeffer@langdonhall.ca
Fax: 519-624-3229
Telephone: 519-624-3205
Mail: The Privacy Manager
C/o Langdon Hall Country House Hotel & Spa
1 Langdon Rd., RR#33
Cambridge, Ontario
N3H 4R8
If for any reason you are not satisfied with the results of our investigation of, and responses to your complaint, you may file a complaint with the Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Québec, K1A 1H3.
Telephone: 1-800-282-1376
CHANGES TO THE PRIVACY POLICY
To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change or remove portions of this Policy when it is deemed to be appropriate. When this Policy is updated, the date on the Policy will be reflected accordingly.
Reviewed May 2023
Accessibility Policy
Langdon Hall Relais & Châteaux is committed to excellence in serving all customers including people with disabilities.
Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service Animals
We welcome people with disabilities and their certified service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will be applicable for Support Person food and beverage purchases, personal spa treatments, and overnight accommodation. Room occupancy limits for fire code regulations will be strictly adhered to.
Feedback Process
Customers who wish to provide feedback on the way Langdon Hall provides goods and services to people with disabilities can do so verbally, by email (info@langdonhall.ca), or by phone at 519.740.2100.
Reviewed May 2023